FAQs

Do you have a question on Zeina, our products, delivery or anything else?
We might have answered it before so please take a look at our FAQs.

The Product

What is the shelf life of your product?

This varies from product to product but is clearly marked on each pack (generally from 9 to 12 months).

Are your products suitable for vegetarians?

Yes, all our products are suitable for vegetarians.

Are your products suitable for vegans?

Yes, all our products are vegan-friendly.

Are your snacks suitable for those with coeliac disease?

Yes, most of our snacks are gluten-free although a small number do contain small traces of gluten and these are clearly marked.

Are your products Fairtrade?

No, not at the moment.

Where do you source your ingredients?

Our ingredients are carefully sourced from around the world and within the United Kingdom.

What's the best way for me to store your products?

Our products will stay at their best when they’re stored in a cool dry place. Once you’ve opened a packet, store it in an airtight container and within 7 days… if you can wait that long!

Do you cater for people with allergies?

All allergens are clearly marked on the packs as required by legislation to make it as easy as possible for people with allergies to make their decision on the suitability of our snacks for themselves.

Are your products suitable for people with a lactose or dairy intolerance?

Yes, our products are suitable for people with lactose or dairy intolerance.

Do you use any genetically modified ingredients in your products?

No, not at all.

Are your snacks nut free?

No, most of our snacks contain nuts or are produced in a nut environment.

Does your dried fruit have sweeteners or preservatives and how are they dried?

Most of the dried fruits are dried naturally using only warm air. Most of the dried fruit contain only the natural sugars present in most fruit, although, Cranberries do contain added sugar as they are too sour to be eaten in their natural state!

Where can I find food safety information on your website?

The food safety information is recorded against each individual product under the headings: Ingredients, Nutrition and Allergen Advice.

Are your premises peanut free?

We are Peanut-free and none of our products can be cross contaminated with Peanuts.

Are the Roasted Salted Pistachios and the Cashews free from cross contamination with peanuts, both from your supplier and within your premises?

We are Peanut-free. Our Cashews and Pistachio suppliers are also peanut-free.

Orders and Deliveries

Do you deliver nationwide?

Yes, however shipping rates may vary.

Can I return something I am not happy with?

Yes, please return to Amazon if ordered from Amazon and to us if ordered from us and we will endeavour to resolve your issue.

My delivery hasn't arrived, what do I do?

If your order was purchased directly from Amazon, all contact should be initially made through Amazon, however if it was made through us, please feel free to Contact Us.

How long will my order take to arrive?

Dispatch of orders can be same day, however delivery times vary dependant on the service selected.

Can I buy in bulk and is there special process for bulk buying?

Yes, please send an enquiry via our Contact Us page.

Does your company offer wholesale pricing?

Yes, we do please contact us for details.

Is there a minimum order value?

No, however we have a minimum spend for free delivery.

How do I become a Zeina Foods stockist?

Please give us a call or send an enquiry via our Contact Us page for details

General

Can I recycle your packaging?

We use mixed materials in our packaging at the moment which is not suitable for recycling.